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Help |
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| Help With My Account |
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What is in the My Account section? |
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When you log in to My Account, you can see useful coupon codes for software purchases, change your email and password
information for easy re-entry on future orders, along with being able to view your previous purchases, complete with
download information. You will also be able to keep track of your shipping addresses and keep a wish list if you like.
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How do I create an account? |
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Click My Account at the top of the page near the middle. If you have purchased from us before, then you
already have an account. Enter the email address that you used when you purchased, and the password that you chose
at that time, then click Sign In. If you are a new customer, fill out the form under Create A New Account
to the right of the page, then click Continue. This will take you to the My Account page, which may show a
coupon code to enter for discounts on future purchases to the right, and links for other account features to the left.
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How do I edit my profile? |
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Click Edit My Profile, which is the top link to the left. To the right you will see your current profile. Your
current profile includes your name, your email address, and your password. This is also the information that will be
used for future orders when using this account. If you need to make changes, change the appropriate field then click Save.
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How do I view the details of previous orders? |
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Click View Order Status & History, the second link to the left. To the right you will see a list of all of your prior
purchases. The first column is your order number, which you will need to call support about that order. The second and third
columns are the order date and total. The fourth column lets you see the details of that order. Click View beside the order
that you would like to view. This will show the details of the order, such as the billing information and email you entered, the
type of payment you used, the products on the order, and the order total. If you would like to order the exact same order again, you
can click Reorder to the lower right, and this will add the products from this order to your cart.
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How do I retrieve a lost email? |
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If you have lost the confirmation email for your order, it is easy to retrieve. Follow the directions above to sign in to your account,
then click View Order Status & History to your left. A list of your previous orders will appear to the right. Choose the order
that you need the email from, then click either ReSendEmail or ViewEmail to your right. ReSendEmail will resend
a copy of your confirmation email, which includes your license key and download directions, to the email address associated with your
account. ViewEmail will allow you to view and print your confirmation email immediately.
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How do I use the Wish List feature? |
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To add a product to your wish list, click Products to the upper left of your screen. Choose the product you would like to add
to your list, then click Buy Now, or More Info then Add To Cart. Repeat these steps for all products you would
like to add to your list. When you are finished, click Cart at the upper left of your screen. To save these items to your wish
list, click Save Cart. If you have already signed into your account, then your updated wish list will appear to the right. If
you have not, follow the directions above to sign in to your account, then click Access My Wish List. When your wish list appears
to the right, it offers the options of removing the item from your list, purchasing now, changing the quantity, or emailing your wish
list to a friend.
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What is Manage Address List for? |
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The Manage Address List link under my account allows you to add and remove billing addresses associated with your account.
All current billing addresses that you have entered will show to the right. To edit an existing address, click Edit under
that address, then correct the information as necessary, and click Save. To delete an existing address, click Delete
under that address. To add a new address, fill out the form to the left, then click Add.
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