Help overview

Important notice

Full interactive support is available only withpaid AVG products. However this section can provide you with a basic knowledge base (FAQ) where you can find help. The second option is the AVG Free Forum - A place to share knowledge and discuss your opinions with other AVG Free users.?

We recommend that you check the FAQ section on the manufacturers site for answers to common installation, maintenance, virus, and other questions.

Browse the FAQ section

Downloads

Download installation files, documentation and others.

How to remove viruses

Get specialized utilities and information for virus removal.

User Forum

A place to share knowledge and discuss issues with other AVG with other users. Registration is required to participate, but non-members can still read the forum.

Continue to the Forum

Other information


Choosing The Right Security Software
What is a computer virus?
  A virus is a program or piece of code that comes into your computer without your knowledge or permission and attaches itself to necessary programs or your hard drive then copies itself, which alone can slow your system to a crawl. More malicious viruses can cause your hard drive to lock up and require service. Viruses known as worms can use your computer to send themselves over your internet connection to other people, which may cause difficulties with your connection, and your internet provider.

Viruses enter your computer via email, a network connection, or portable media, then may start immediately or hide until triggered by a certain event. Since most computer users do not realize that they have a virus on their system, it is difficult to avoid a virus, even by only opening emails from trusted sources. The best defense is anti-virus software with automatic updates. Grisoft's AVG Anti-Virus Professional Edition is available here.
What is spyware?
  Spyware is software that gathers a computer user's information without their knowledge, usually for advertising purposes, though some spyware is much more dangerous, taking credit card and password information. It differs from a virus in the way it enters the computer, and it does not spread. Spyware can make its way into a computer by tricking the user into clicking a link that installs the spyware, or by the user downloading a peer-to-peer, freeware or shareware program that has the spyware hidden within it.

Once on the computer, can be very difficult to uninstall and many times will require a complete reinstallation of your operating system. Symptoms of spyware include a very slow internet connection after all other possibilities have been checked, very frequent pop-up ads, items in the internet browser that you did not install, or it can even disable protective software on your computer. While there are several anti-spyware programs out there, most only protect against a small percentage of spyware. CounterSpy protects against more than 90% of known spyware and can be purchased here.
Why do I need a firewall?
  A firewall stands between your computer and the rest of the world, only letting in safe visitors from the outside and keeping programs already on your computer from sending information out without permission. Without a firewall, a hacker can gain access your computer and use its resources to attack large companies and organizations. If your computer has malicious software hiding on it, this software can use the internet to download more malicious software or to send your information to trackers and identity thieves. AVG Plus Firewall allows you to have more control over the security of your computer and is available here.


Help With Ordering
How to complete an order
 
  1. Click on Products at the top of the page near the left.
  2. Choose the product you are interested in and click More Info for more information, or click Buy Now.
  3. If you did not choose Buy Now, click Add To Cart.
  4. If you would like to purchase more than one item, repeat the three steps above for each item.
  5. When you are ready to check out, click Cart at the top right of the page.
  6. Once you have verified that your cart is correct, click Checkout at the bottom right of the page.
  7. If you have an existing account with us, then enter your sign in information. If not, then create a new account by filling out the form to the right of the page, then click Continue.
  8. If you ordered from us previously, choose the name that you have saved your billing information under from the Address Book menu. If this is your first time shopping at avg-antivirus.net, then choose a name to save your billing information under and type it in the block labeled 'Save Under'. Then complete your billing information and click Continue.
  9. Fill out your payment information, then click Complete Order.
  10. Your order number will appear on the screen. Please print this out since this is needed if you have any questions about your order.
  11. Should you need more assistance ordering, or would like to order by phone, please contact us.
When will I receive my order?
  When ordering online, your order is processed immediately, and you should receive an email with your download information and product key instantly. Due to common internet and email related delays, please allow up to one hour before contacting us to resend your order.

If you order by phone, you should receive your email product delivery within one business day or less.

If you have not received your email within the times above, please check your spam filter on your email account. Many spam filters will count any unrecognized email from a company as spam and not deliver it to your inbox unless you mark it as safe.

IMPORTANT: If you still do not see your order, do not repeat the order. Please contact us with your name, the day that you ordered and your order number if possible.